NOTICE FOR US USERS: Section 19 includes binding individual arbitration and a class-action waiver, with exceptions and a 30-day right to opt out. These provisions affect how disputes are resolved.
1. Who we are and this agreement
Patch is an artificial intelligence companion operated by WINR Games Inc., based in Toronto, Ontario, Canada (“WINR Games”, “we”, “us” or “our”). These Terms govern the Patch service, including its iOS, iPadOS and Android applications, conversations, subscriptions, and related support (together, the “Service”). “You” means the person using the Service.
By selecting the control that expressly accepts these Terms, you enter into this agreement with WINR Games. If you do not agree, do not use the Service. You may save or request a copy of these Terms. A purchase also includes the plan description and price presented to you before you confirm that purchase.
Our Privacy Policy explains how we handle personal information. Accepting these Terms does not replace any separate privacy consent, device permission or purchase authorization that we must obtain. Nothing here authorizes a use of personal information that applicable law prohibits.
Mandatory consumer rights take priority over these Terms. This includes any rights concerning unfair terms, quality of service, cancellation, refunds, statutory remedies, privacy, or the courts in which you may bring a claim. No provision excludes a right or remedy that cannot lawfully be excluded.
2. Eligibility and your account
You must be at least 18 years old and, if the age of majority where you live is higher, have reached that age. Patch is not offered to children or teenagers under 18. A parent’s permission does not make an underage person eligible.
You must use Patch lawfully and only where we make it available. You must not use it in breach of applicable sanctions or export restrictions, or evade an age or geographic restriction.
Sign-in uses the Apple or Google options available on your device. You must use an account you are authorized to control. You may choose a preferred name, but must not impersonate someone else or misrepresent your eligibility. Patch does not need your Apple or Google password; never send it to us or enter it in a conversation.
Keep your device and sign-in account secure, do not share your Patch account, and tell us promptly if you suspect unauthorized access. You are responsible for activity you authorize and for taking reasonable security precautions; this does not make you responsible for our security failures or remove protection against unauthorized charges under applicable law.
Sign-in, onboarding and some features need an internet connection and compatible software. Apple or Google account restrictions may affect your ability to sign in. Contact support if you cannot access your account, including to exercise privacy rights or obtain help with a subscription.
3. Patch is AI, not a person or professional service
Patch’s character, voice, memory and conversational style are generated or supported by AI. You are interacting with software, not a human friend, licensed professional or person with feelings or awareness. Friendly language, simulated empathy and references to remembering you describe product behaviour.
Patch is intended for personal companionship, everyday reflection and general support. It is not a therapist, counsellor, physician, medical device, diagnostic service, treatment provider or emergency service. Using Patch does not create a therapist–patient, doctor–patient or other professional relationship, or a legally privileged professional communication.
Patch may make mistakes, invent facts, misinterpret speech, overlook context, produce biased or upsetting responses, or remember something incorrectly. Suggestions, summaries, Threads, Keepsakes and check-ins are not medical assessments. Independently verify important information. Do not rely on Patch for medical, mental-health, legal, financial or other decisions that require qualified advice. Never delay professional care because of something Patch says.
Patch should support your life and real relationships. It is not a substitute for contact with family, friends, community or qualified professionals. If using it increases distress or feels compulsive, stop or reduce use and seek appropriate real-world support.
4. Emergencies, safety and reporting
Do not use Patch to obtain emergency assistance or to communicate an urgent request for help. If you or someone else is in immediate danger, contact local emergency services directly. For urgent emotional support, contact an appropriate human crisis service in your location.
Patch may recognize language suggesting distress and display or speak information about outside support. Recognition is automated and can fail. Conversations are not continuously monitored by a human responder, and Patch does not guarantee detection, intervention, notification of another person, or dispatch of emergency services. A missed nudge, interrupted call or absent reply must never be treated as a safety signal.
If you encounter an unsafe or inappropriate response, use the in-app response-reporting control or contact info@meetpatch.app. Reports are handled under the Privacy Policy. Reporting is not an emergency channel. Sharing difficult feelings or asking for help is not, by itself, a violation of these Terms.
We may take proportionate measures to prevent prohibited content or misuse. Nothing in this section limits a legal safety duty that applies to us.
5. Conversations, memory and app features
Patch supports voice and typed conversations. Its features may include onboarding conversations, mood check-ins, Threads containing small suggested steps, Keepsakes, a Quilt showing activity and milestones, personalized greetings and notification nudges. Features depend on your plan and the current version of the Service.
Your conversations are transcribed or recorded as text and saved on our backend under the retention periods in the Privacy Policy. We do not save raw conversation audio in Patch’s own systems. Live audio still has to be transmitted to the speech or AI provider to generate a response. The Privacy Policy and its provider schedule explain current provider processing and retention. Transcripts are retained even when they are not displayed in the app.
Patch can derive memories, summaries and follow-up topics from conversations, including details you do not separately confirm as a Keepsake. Its visible jar is not a complete inventory of all information processed or retained. Ask for correction or deletion using the controls and contact routes in the Privacy Policy; asking the AI to “forget” is not a verified privacy request unless the app confirms the request through its privacy process.
Thread completion, Quilt squares and similar features are records within an app, not proof of a real-world outcome. “Permanent” or similar descriptive wording in a feature does not override account deletion or the retention policy. Patch is not a records archive or backup service. Export information you want to keep.
You control notification permission and available nudge preferences, including quiet hours. Notifications can refer to personal topics and may be visible to other people on your device, lock screen or connected devices. Device settings, network conditions and platform behaviour affect delivery; timing and delivery are not guaranteed. Nudges are not medical reminders or emergency alerts.
6. Plans, allowances and feature access
Patch offers a limited Free experience and paid Patch Pocket and Patch Plus subscriptions. The Free experience is not a promise of ongoing free conversations. The purchase screen will disclose the features, trial conditions, conversation limits and relevant daily or monthly allowances for each paid plan before you subscribe.
Both Pocket and Plus include Threads and Keepsakes under the current plans. Voice and typing are supported within the applicable allowance. Plus can have per-conversation and other usage limits; the name “Plus” does not mean unlimited use. When an allowance is reached, a conversation or feature may stop or become unavailable until the allowance resets or you change plans.
Allowances are service access, not money or stored value. They cannot be exchanged for cash. Unused allowances expire at the reset specified in the offer and do not carry forward unless the offer expressly provides otherwise. The plan explains whether its reset follows a calendar period or your subscription billing period.
If a paid subscription expires, existing Threads and Keepsakes remain readable under the current plans while the account and retained data remain available, but paid creation or editing features may stop. Privacy access, export requests and account deletion do not require a paid subscription. Account closure, inactivity deletion and the retention periods in the Privacy Policy can remove access to retained items.
7. Purchases and automatic renewal
In-app purchases are processed through Apple’s App Store or Google Play, as applicable (“Store”). The Store handles payment using its own terms and payment arrangements. We receive transaction and entitlement information to provide what you purchased; we do not receive your full payment-card details from the Store.
The confirmation screen displays the actual price, currency, billing period, applicable taxes, introductory offer and renewal terms. Prices may differ by Store or location. An annual subscription is charged as the full annual amount shown, even if a monthly equivalent is also displayed for comparison.
By confirming a recurring subscription through the Store, you authorize the recurring charges shown there. The subscription renews for successive billing periods unless you cancel before the Store’s renewal deadline. We do not create a paid subscription merely because you create an account, complete onboarding or use the Free experience.
We may offer other in-app purchases in the future, but their nature, price, delivery and any expiry will be disclosed before purchase. These Terms do not authorize an undisclosed charge or automatically enroll you in a new purchase.
8. Free access, subscription trials and offers
The app’s limited Free experience is distinct from an introductory trial attached to a paid Store subscription. A subscription trial starts only when you accept the Store’s subscription offer. If that trial renews into a paid plan, the offer will state the trial duration, first paid charge, subsequent billing period and cancellation method.
Trial eligibility may depend on the Store account, previous offers and the plan. The offer actually shown to you controls; not every plan or user receives a trial. Do not create multiple accounts to evade trial eligibility or usage limits.
To avoid a trial renewal, cancel within the deadline shown by the Store. Apple advises cancelling at least 24 hours before a trial ends. For Google Play, cancel before the trial expires and follow any earlier deadline disclosed in your offer. Cancelling a trial may end access immediately where the Store’s terms provide for that result.
9. Cancellation, refunds and billing help
You can turn off automatic renewal through Patch’s subscription settings, where available, or directly through the Store account used to purchase. On an iPhone or iPad, open device Settings → your name → Subscriptions → Patch. On Google Play, open the profile menu → Payments & subscriptions → Subscriptions → Patch and follow the cancellation steps. Interface labels may change; the Store’s current subscription-management page remains available.
Cancellation normally stops the next renewal and leaves paid access available for the rest of the current paid period. Any different statutory or Store entitlement, including an immediate cancellation or prorated refund where available, takes priority. Check the Store’s confirmation of the effective cancellation date.
Uninstalling Patch, signing out or ceasing to use it does not cancel a Store subscription. Requesting account deletion is also separate from cancelling Store billing unless the deletion process expressly confirms that cancellation has been completed. We will explain this during deletion and provide a billing-management route; we will not require you to purchase anything or unnecessarily delay deletion.
For an Apple-billed refund request, use Apple’s Report a Problem service at https://reportaproblem.apple.com/. For a Google Play purchase, use the order’s refund or support route in Google Play. You can also contact info@meetpatch.app for billing errors or help. We will assist with requests we can resolve and any remedy we are legally required to provide; referring you to a Store does not remove our own legal responsibilities.
We do not ordinarily provide discretionary prorated refunds for an unused portion of a period, but these Terms do not restrict any mandatory refund, withdrawal, cancellation or other consumer remedy. No short support deadline in an email or help article shortens your statutory rights.
10. Plan changes, prices and purchase restoration
Upgrades, downgrades and billing-period changes take effect under the timing and price adjustment shown by the Store. Do not assume that changing devices or platforms transfers a subscription or cancels an earlier one. Check your current entitlement and billing account before buying again.
Use Restore purchases where offered, with the relevant Store account and Patch account. Restoration restores eligible entitlements; it does not recover information previously deleted from Patch. Contact support if the purchase and account do not match.
We may change prices or plan features prospectively, with the notice and consent required by law and the Store. A price increase will not silently alter a charge you already authorized for a completed billing period. If we materially reduce a paid service during a prepaid term, we will provide any continuation, cancellation or refund remedy required by law and a fair resolution for the unused affected period.
Payment failure, Store revocation, expiry or a refunded purchase may affect access after any applicable grace period. We will not treat a good-faith billing dispute as prohibited conduct solely because you exercise a legal right.
11. Acceptable use
Use Patch for your own lawful, personal purposes. Do not use the Service to commit fraud, exploit or abuse a child, facilitate violence or serious harm, harass or threaten others, or generate or distribute unlawful sexual or other unlawful content. Do not use it to impersonate a real person deceptively or present AI output as a professional assessment or a human-authored statement when that would mislead someone.
Do not access another person’s account or information, upload malware, interfere with service availability, bypass safety controls or payment limits, resell access, or automate bulk use without permission. Do not extract non-public system instructions, proprietary models or other users’ data. Reverse engineering restrictions apply only to the extent the law permits them; lawful interoperability, research and non-waivable rights are not prohibited.
Submit only information you have the right to provide. Avoid naming or identifying other people, especially children, when their identity is unnecessary. Do not enter payment-card numbers, government identifiers, passwords, or confidential records you are not authorized to disclose. You may discuss personal experiences without requesting harmful conduct; honest discussion of distress is not a breach.
12. Your content and AI output
You retain any rights you hold in your messages and other material you provide (“Your Content”). You grant us a non-exclusive licence to process, transcribe, host, reproduce, transmit and use Your Content only as needed to operate the Service for you, provide support you request, protect security and comply with law, as described in the Privacy Policy. We may allow contracted providers to perform those functions on our behalf.
This licence does not give us permission to publish your private conversations, use them in advertisements, sell them, or train general-purpose AI models on them. Any separately proposed optional use requires an appropriate separate choice and legal basis. The licence ends when the relevant content is deleted, except to the extent necessary for disclosed lawful retention and deletion from backups.
To the extent we have transferable rights in AI output produced for you, we assign those rights to you, excluding Patch’s software, character, artwork, voices, trademarks, system instructions and third-party material. AI output may not qualify for copyright and may resemble output supplied to other people. We do not promise exclusivity, originality or freedom from third-party rights. You remain responsible for how you use or share it.
You must not use output to train a foundation model, large language model or other AI system without our written permission where restricted by our applicable provider agreements. This does not give providers a licence to train on your private input.
If you voluntarily give product suggestions, we may use the suggestions without paying you, but that permission does not convert private conversations or sensitive support information into unrestricted feedback. Personal information remains governed by the Privacy Policy.
13. Our intellectual property and application licences
We and our licensors retain rights in Patch’s software, design, characters, artwork, brand and other Service materials. We give you a limited, non-exclusive, non-transferable right to access the Service for personal use while you comply with these Terms. Do not reproduce or commercially exploit those materials beyond the permission provided or a right granted by law.
For the iOS and iPadOS application itself, Apple’s Licensed Application End User License Agreement applies unless a separately identified custom application licence is supplied in the App Store. The standard agreement is at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. These Terms govern the Patch service and subscriptions and do not replace or conflict with mandatory Store usage rules or that application licence.
For Android, we grant you a limited, non-exclusive, non-transferable licence to install and run the app on devices you own or control, subject to these Terms, Google Play’s applicable terms and any rights that applicable law preserves. Open-source components remain subject to their own licences.
14. Providers and changes to AI technology
We use outside providers for functions such as AI responses, speech processing, hosting, sign-in, analytics, payments and notifications. Patch may use a single speech-to-speech model or separate speech recognition, language generation and voice synthesis services, including more than one provider. The models, voices and providers can change, so a subscription does not guarantee a particular model or vendor.
We will describe relevant personal-information processing and current providers in the Privacy Policy and its provider schedule. A technology change does not give us unrestricted permission to change the purposes of processing, weaken promised protections, or bypass required disclosures and consent. If a change requires a new choice, we will obtain it before the affected processing.
Apple, Google and any outside website or crisis service have their own terms for their independent services. We remain responsible for our own obligations and our handling of personal information. Following a link does not create an endorsement or a guarantee of an outside service.
15. Service availability and changes
We aim to provide a reliable service but cannot guarantee uninterrupted access, delivery of every notification, accurate memory, or a particular outcome. Network failures, maintenance, device issues and provider outages can interrupt a conversation. AI output can change between sessions or software updates.
We may update the app, correct errors and introduce or retire features. Material changes affecting a paid commitment will be handled under sections 10 and 17 and applicable law. Where practicable, we will give advance notice of a permanent shutdown and a reasonable opportunity to export retained information, and arrange any required refund for unused prepaid service.
Temporary problems do not remove your legal rights concerning service quality, remedies or refunds. We do not use this section to excuse failures that cannot lawfully be excluded.
16. Suspension, termination and account deletion
You may stop using Patch at any time and request account deletion in Patch’s privacy settings or by emailing info@meetpatch.app with the subject “Patch account deletion”. Export anything you wish to keep first. Deletion is subject to the specific timelines and limited retention exceptions in the Privacy Policy. Subscription cancellation is addressed separately in section 9.
We may restrict, suspend or end access where reasonably necessary because of a material breach, fraudulent or unauthorized use, a security threat, underage use, non-payment after applicable Store procedures, or a legal requirement. Where appropriate and safe, we will explain the reason and give an opportunity to correct the issue. Urgent action may be necessary without advance notice.
You can ask us to review a suspension at info@meetpatch.app. Where possible and lawful, we will preserve routes for privacy requests and billing help even if conversational access is restricted. We will not retain private conversations indefinitely simply because an account was suspended.
Termination does not automatically forfeit a refund or other remedy that the law requires. Rights concerning accrued payments, ownership, lawful retention, limits permitted by law, dispute resolution and provisions intended to survive continue as necessary after termination.
17. Changes to these Terms
We may update these Terms for product, operational or legal reasons. We will publish the revision date and give reasonable advance notice of a material change through the app or an appropriate account contact. Where practical, this notice will be at least 30 days; urgent security or legal changes may need a shorter period, in which case we will explain the change when permitted.
Changes apply prospectively. Changes to arbitration and the class-action waiver are governed by section 19.10. We will obtain affirmative agreement when required and will not use a general continued-use clause to authorize sensitive-data processing or purchases that require separate consent. If you do not accept a material change, you may stop using the Service and cancel renewal, without losing a cancellation or refund right provided by law.
18. Disclaimers and limits of liability
We provide the Service with reasonable care and skill to the extent required by law. Subject to the mandatory rights identified in section 1, the Service and AI output are provided “as is” and “as available”, without additional warranties of uninterrupted operation, accuracy, fitness for a particular purpose or non-infringement. Any disclaimer applies only where lawful.
To the extent permitted by applicable law, we are not liable for indirect or consequential losses, loss of business profits or opportunities arising from use of the Service. To that same extent, our aggregate liability for claims arising from the Service is limited to the greater of CAD $100 and the amount you paid for Patch in the 12 months before the event giving rise to the claim.
These exclusions and the cap do not apply to fraud, deliberate misconduct, gross negligence, death or personal injury caused by negligence, or liability that cannot lawfully be limited. They do not remove mandatory privacy, consumer or statutory damages rights. Where a local law does not allow a limitation, the limitation does not apply to that extent. No provision shifts responsibility for our own unlawful conduct to you.
19. Disputes, US arbitration and class-action waiver
19.1 Scope and mandatory rights
Sections 19.3–19.10 apply only if you reside in the United States when you accept this arbitration agreement and when the events giving rise to the dispute occur, and only to the extent permitted by applicable law. They do not apply to residents of Canada, including Ontario and Québec, or to residents of other countries. They also do not apply where a mandatory consumer law that governs your transaction prohibits the relevant arbitration requirement or waiver, even if you reside in the United States.
No part of this section limits a right to complain to a regulator, use a Store’s refund process, exercise a privacy right, or obtain a remedy that cannot lawfully be waived. If these arbitration provisions do not apply, or you opt out, the court and governing-law provisions in section 19.11 apply without the class-action waiver.
19.2 Informal resolution
You may send a dispute notice to info@meetpatch.app with the subject “Patch dispute”, your account contact, a brief description and the resolution you seek. We will try to resolve it within 30 days. Informal resolution is voluntary; it is not a condition of filing a claim, does not shorten a limitation period, and does not prevent urgent relief. Do not include unnecessary sensitive conversation details.
19.3 Agreement to individual arbitration
Except for the exceptions below, you and WINR Games agree that disputes or claims between us arising from or relating to Patch, these Terms, purchases, privacy or our relationship will be resolved by binding arbitration before one neutral arbitrator, rather than a court or jury. This includes claims in contract, tort and under statute, but only claims based on events after you first affirmatively accept this arbitration agreement. It does not retroactively cover an existing dispute.
Arbitration is an individual process. The arbitrator can grant the individual remedies available under applicable law, including statutory damages, an injunction and legal fees where authorized. A reasoned written award is binding, subject to the limited court review provided by law, and a court with jurisdiction may enter judgment on it. YOU AND WINR GAMES GIVE UP A COURT OR JURY TRIAL FOR CLAIMS THAT MUST BE ARBITRATED.
19.4 Exceptions
Either party may bring an individual claim in a small-claims court with jurisdiction if the claim qualifies and remains there. Either party may seek temporary court relief needed to preserve rights pending arbitration without waiving arbitration of the merits. Government agencies may exercise their lawful powers.
Claims or remedies that applicable law excludes from mandatory predispute arbitration remain available in the proper court. This includes an election available under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act. A right to seek public injunctive relief that cannot lawfully be waived is preserved; a request for that relief may proceed in a court with jurisdiction. Any related arbitrable claims proceed in arbitration only to the extent lawful, with any stay determined by the court under applicable law.
19.5 Administrator, rules and location
The American Arbitration Association (“AAA”) will administer the arbitration under its Consumer Arbitration Rules and applicable consumer fee schedule, including any applicable Mass Arbitration Supplementary Rules, in effect when the case is filed. The rules and filing instructions are available at https://www.adr.org/rules-forms-and-fees/consumer/ and https://www.adr.org/file-a-case/. You may also ask us for a copy. These Terms apply together with those rules and the AAA’s mandatory consumer due-process protections.
Follow the AAA’s filing instructions and send us a copy at info@meetpatch.app. Proceedings may use documents, telephone or video as permitted by the rules and the arbitrator. Any in-person hearing will be in your US county of residence, unless you and WINR Games agree on another convenient location after the dispute arises. You will not be required to travel to Canada for arbitration.
If the AAA cannot or will not administer the dispute, the parties may agree on another neutral administrator. If they do not agree within 30 days after that determination, either party may proceed in court under section 19.11. WINR Games will not insist on arbitration after a refusal caused by its own failure to pay required fees or comply with the AAA’s consumer requirements.
19.6 Costs and remedies
Your arbitration filing fee will not exceed the lesser of US $225, the applicable AAA consumer fee or the filing fee for a comparable claim in your local court. WINR Games will pay any difference and the other administrator and arbitrator fees allocated to the business. If WINR Games starts the arbitration, you pay no filing fee. We will also pay additional fees where required by law, the AAA’s rules or to prevent arbitration costs from making a claim impracticable; tell the AAA and us if you need a hardship waiver.
Each party ordinarily pays its own lawyer and preparation costs, subject to any right to recover those amounts under applicable law. This agreement does not impose a separate obligation on you to pay our legal fees or arbitration costs if you lose. Statutory remedies and fee awards remain available.
19.7 Class-action and representative-action waiver
TO THE EXTENT PERMITTED BY LAW, YOU AND WINR GAMES AGREE TO BRING COVERED DISPUTES ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. The arbitrator may not conduct a class or representative arbitration or combine different people’s claims for a joint determination without all affected parties’ agreement after the disputes arise.
This waiver covers court proceedings concerning otherwise covered disputes as well as arbitration, subject to sections 19.1, 19.4, 19.8 and 19.9. It does not prevent multiple people from bringing separate individual claims, using the same lawyers, or using administrative coordination permitted by the AAA’s rules. It does not waive protected public-injunction rights, regulator proceedings or other non-waivable rights.
19.8 Court decisions and severability
A court, rather than the arbitrator, decides whether an arbitration agreement was formed, whether it applies, and whether it or the class-action waiver is valid or enforceable, notwithstanding any contrary delegation in the AAA’s rules. The arbitrator decides the merits of claims properly referred to arbitration.
If a court finally finds that the class-action waiver cannot be enforced for a particular claim or request for relief, that claim or request may proceed in court; neither party is required to submit to class arbitration. Any separable, enforceable individual claims remain subject to arbitration only to the extent lawful. Other invalid terms are severed only if the remainder can operate fairly and lawfully. If the arbitration agreement as a whole is unenforceable, the class-action waiver will not apply to that dispute.
19.9 Your 30-day right to opt out
You may opt out of both arbitration and the class-action waiver by emailing info@meetpatch.app within 30 days after first accepting this section. Use the subject “Patch arbitration opt-out”, give your name and the email or account identifier associated with Patch, and state that you opt out of arbitration and the class-action waiver. An authorized representative may send the notice for you. No postal letter or telephone call is required.
A timely notice is effective when sent; our acknowledgement is not a condition of effectiveness. Opting out does not affect your access, price or other rights under these Terms, and neither party will be bound by these arbitration and waiver provisions. We will respect an existing valid opt-out in later versions of the Terms unless you separately and expressly choose to withdraw it.
19.10 Changes and survival
A material change to these arbitration or waiver provisions requires advance notice and your affirmative acceptance. You may reject the revised arbitration and waiver provisions by using the opt-out process within 30 days after accepting the revision. Rejecting a revision leaves any earlier valid arbitration agreement and opt-out in place. A revision does not apply to a dispute already notified or to events before you accepted it unless the parties separately agree after the dispute arises. Continued use alone does not accept a material arbitration change. These provisions survive account closure for covered disputes, subject to any valid opt-out.
19.11 Governing law and courts
For US residents, these Terms are governed by applicable US federal law and the law of the state where you reside, without displacing any non-waivable law that applies to the transaction. The Federal Arbitration Act governs the interpretation and enforcement of the US arbitration agreement where it applies. Court proceedings permitted under this section may be brought in a state or federal court with jurisdiction where you reside; WINR Games consents to those courts for such proceedings. An available small-claims court remains an option as described above.
For other residents, Ontario law and applicable federal Canadian law govern, subject to mandatory local protections, and Ontario courts have non-exclusive jurisdiction. Any right to local consumer protections or to bring a claim in the courts where you live is preserved. Canadian users are not required by these Terms to arbitrate or give up participation in a class proceeding.
20. General terms and language
If a provision is invalid, the remaining provisions continue to the extent they can operate fairly and lawfully, subject to the specific severability rule in section 19.8. A failure to enforce a term immediately is not a waiver. We may transfer this agreement in a genuine corporate reorganization or sale if your rights and privacy protections remain preserved, with notice where required. You may not transfer an account without our permission, except where law or mandatory Store rules permit it.
These Terms and the purchase-specific disclosures form the agreement about the Service. If they conflict, mandatory law and Store requirements prevail; the specific accepted offer controls the purchased price, term and entitlement.
Electronic notices may be delivered through the app or the account contact you provide, where legally permitted. This does not remove a right to a paper copy or another required form of notice. We will provide an accessible copy on request.
For Québec consumers, we provide the French version of these Terms and related documents before asking you to agree to a version in another language. You may choose another language expressly after receiving the French version. The French version is available on equally favourable terms and at no additional charge. No language choice limits rights under Québec law, including rights concerning differences between versions.
21. Contact
WINR Games Inc., operator of Patch
Based in Toronto, Ontario, Canada
Support and legal questions: info@meetpatch.app
Privacy Officer: info@meetpatch.app
Account-deletion requests: info@meetpatch.app (subject: Patch account deletion)
Arbitration opt-out: info@meetpatch.app (subject: Patch arbitration opt-out)